Financial Aid Fraud: A Progression of Due Diligence

Higher Ed Marketing & Student Search Services | enrollmentFUEL | image of magnifying glass over a hazard sign with the word "scam" inside on top of paper money

Financial Aid Fraud: A Progression of Due Diligence

It has been a long-standing expectation by the U.S. Department of Education (ED) that student aid flows accurately with integrity of purpose to eligible students only. For several years, ED leadership shared a consistent message asking financial aid administrators to help ensure we are “getting the right money to the right students at the right time”.  The slogan was so consistently used that Federal Student Aid Conference attendees would regularly chime in to finish the sentence whenever an ED representative would start referencing it. There is strong support for the concept within the entire financial aid community, yet fulfilling that goal has become increasingly difficult over the years as technology and the expansion of online learning programs continued to open new opportunities for potential fraud.

On June 6, 2025, ED announced intentions to launch new initiatives aimed at eliminating identity theft and fraud from the federal student aid programs starting in fall 2025. Through this push, ED made some changes to the list of acceptable documentation associated with identity validation, most notably instilling the requirement that selected aid applicants would be required to present—either in person or through a live video connection—“an unexpired, valid, government-issued photo identification to an institutionally authorized individual.” This proved to be a substantial change sparking challenges for aid offices, as it is often difficult for new students to present identity documents in-person if they live a significant distance from campus and video conferencing is a very high-touch, one-on-one activity that few larger schools can accommodate due to volume.

Yet by the end of the calendar year, ED boasted a $1 billion savings due to the fraud prevention efforts of their department and school partners. They launched a new webpage, StudentAid.gov/scams, to assist students and families in identifying financial aid scams and “fake schools.” They also declared a commitment to continue developing additional tools to help impede student aid fraud attempts.

In April 2026, ED initiated another substantial Free Application for Federal Student Aid (FAFSA) fraud prevention program. This one incorporated fraud detection tools directly into the FAFSA filing process. They noted that “applicants who display a certain level of fraud risk will now be required to present government-issued identification before accessing federal student aid funds such as Pell Grants and federal student loans.” It was anticipated that these steps would help relieve some of the administrative burden of identifying potential fraud situations off the shoulders of schools. The department also launched a one-time review of previously filed 2026-2027 FAFSAs using this new technology.

On May 14, 2026, the Department released a statement that they had completed their one-time retroactive review of 2026-2027 FAFSAs, noting approximately 300,000 applications, which appeared questionable. Each of these has now been triggered to require Verification Tracking Group V5 identity confirmation by their college. Schools are receiving system-generated, updated Institutional Student Information Records (ISIRs, which is the student information data sent to colleges after a student lists them to receive their FAFSA information, for each of these students.

There are five verification groups established by ED, labeled V1–V5. The V5 verification group requires confirmation of all standard information to be reviewed by the V1 group as well as documenting identity as required by the V4 group. This is not a new concept as broader FAFSA verification policies were established in the 2014-2015 financial aid year.  However, V5 usage is expanding with the current fraud review process.

While the phrase is not currently being touted by ED, the concept stands that there is a strong push for “getting the right money to the right students at the right time”.  ED is charging towards this goal with FAFSA technology upgrades and selecting additional students for schools to obtain documents from and to take the time to review. It appears to be a reasonable initiative toward the goal of protecting public funds, but doing so while OBBBA rule and guidance delays are creating a timing plight for financial aid administrators may make it difficult to get the delivery of funds to be “at the right time.”

Institutions can establish helpful practices to curb their vulnerability to fraud attempts, too.  This is particularly important for those who offer online educational programs at any level.  Recommended technical steps to enact include:

  1. Developing automatic reviews of incoming FAFSA data noting any students who share:
    • Addresses;
    • Phone numbers;
    • Email addresses;
  2. Regularly compare the IP addresses used for communications to the school looking for similarities between students, and;
  3. Ensure staff are fully trained on and are diligent in watching for potential cyber hacking attempts. While this is a different angle through which fraud may occur, it can couple with others mentioned above in an overall attempt to obtain unjustified funds.

About the Author
Thomas Ratliff has over 35 years of higher education experience, teaming with peers to serve students at private, public, and proprietary institutions. He has worked with traditional and nontraditional populations pursuing certificate programs through doctoral degrees within term-based, non-term, and nonstandard term academic calendars. He has been blessed with a variety of experiences that help him relate to the partner school’s challenges.  

Thomas has made presenting at conferences a staple of his career, as it helps his colleagues expand their understanding and instill the ideas in their hearts. He has also enjoyed serving financial aid communities through a variety of leadership roles, including as President of four professional associations: ISFAA (Indiana), TASFAA (Texas), MASFAA (Midwest), and SWASFAA (Southwest). When taking a break from helping schools excel, Thomas cherishes life with his family and enjoys autocross racing his 1965 Chevrolet Corvair.

One Big Beautiful Bill Act (OBBBA): 4 Steps in the Right Direction

Higher Ed Marketing & Student Search Services | enrollmentFUEL | Department of Education | Congress | Financial Aid

One Big Beautiful Bill Act (OBBBA): 4 Steps in the Right Direction

Financial aid administrators are used to working under pressure, adjusting policies as required and pulling everything together in a timely manner. Yet accomplishing all of that is proving to be more challenging than normal regarding updates sparked by the One Big Beautiful Bill Act (OBBBA).

This is particularly due to the timing delays associated with receiving federal guidance and change requirements falling far outside the standard eight-month development period where final rules are normally set by November 1 to allow for smooth implementation by the following July 1. OBBBA has numerous provisions requiring a July 1 launch, but which have just had final rules established within the past month. 

This is perhaps the most difficult operational environment financial aid administrators have faced. They are struggling with how to give solid answers when rules are not fully established, systems need time to be updated, and students are reaching out about funding. Many schools believe they must wait to begin disbursing any 2026–2027-year aid—or in some cases even attempting to process loans for future disbursements—until all rules are set and systems are fully updated, installed, and tested. Being forced into such a situation is making stress levels rise within the Financial Aid and Student Account Offices and causing student conversations to be less fruitful than anyone wants.

One step schools can take to move some student aid processing forward is to identify the students who qualify for exceptions to the changes. While limited in number, these may be processed using already established practices. Students who qualify for exceptions to the new federal student loan limit rules include the following.

Undergraduate students and parent PLUS borrowers if they…

  • Were enrolled as of June 30, 2026;
  • Received at least one Direct Loan, or the parent received a Direct PLUS Loan disbursement on the student’s behalf, for such a program of study before July 1, 2026;
  • And are enrolled at the same institution, seeking the same credential after July 1, 2026, and have not ceased to be enrolled seeking the same credential at the same institution. (Here “credential” refers to the degree you are seeking, like an associate or bachelor’s degree. To qualify, students may change majors within their credential level, but cannot change the level itself.)

Graduate and Professional Students qualify under the limited exception only if they…

  • Were enrolled in a program of study at an institution as of June 30, 2026;
  • Received at least one Direct Loan for such program of study prior to July 1, 2026;
  • And are currently enrolled at the same institution in the same program of study and have not ceased to be enrolled in the same program at the same institution at any point on or after July 1, 2026.

As the rules and loan limits have not changed for these students, it may be possible to process their aid now, helping them to move forward with their educational plans and free up some additional time for you when the crunch period begins that will come when all your systems are updated.

There could be benefit in notifying your current graduate student population about their exception rules. For those summer enrollees who have not yet borrowed, being aware of the Graduate PLUS Loan prior to borrower exception could spark them to choose to take a small loan before July 1, 2026, to preserve this funding source as an option for them later on.

Here’s a suggested message:

“We want you to have all the funding options possible. While we do not encourage taking on debt, if you do need to borrow to pay for school now, or will likely need to, we want you to be aware of a significant change coming soon. 

One traditional tool, the federal Grad PLUS Loan, is being phased out effective July 1, 2026. However, there is an exception for graduate students who have borrowed either a federal Grad PLUS or Direct Unsubsidized Loan by June 30, 2026. These students may continue to have the Grad PLUS Loan as a funding option through either June 30, 2029, or the end of their current academic program, whichever comes first. Talk to our Financial Aid team right away if you want to borrow a small loan now to preserve this option for continued use later.”

Proactive communications to your students clearly explaining the timing situation being created by the late issuance of federal guidance, helping to clarify the tasks needed to establish appropriate processing, and assuring them you are taking all steps possible to help them continue to afford their education in a timely manner could be well received. 

Some schools plan to focus their institutional emergency aid programs more toward students who will be delayed in receiving funding needed for rent and other indirect educational costs during this time. Any opportunity an institution has to expand such emergency aid programs will make a positive difference for students’ immediate needs and likely will help retention.

Hopefully some wins can be had from helping all those you can now while having to wait to fully serve the masses!

About the Author
Thomas Ratliff has over 35 years of higher education experience, teaming with peers to serve students at private, public, and proprietary institutions. He has worked with traditional and nontraditional populations pursuing certificate programs through doctoral degrees within term-based, non-term, and nonstandard term academic calendars. He has been blessed with a variety of experiences that help him relate to the partner school’s challenges.  

Thomas has made presenting at conferences a staple of his career, as it helps his colleagues expand their understanding and instill the ideas in their hearts. He has also enjoyed serving financial aid communities through a variety of leadership roles, including as President of four professional associations: ISFAA (Indiana), TASFAA (Texas), MASFAA (Midwest), and SWASFAA (Southwest). When taking a break from helping schools excel, Thomas cherishes life with his family and enjoys autocross racing his 1965 Chevrolet Corvair.

Shout It From the Rooftops: Higher Ed Influencer Marketing

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Shout It From the Rooftops: Higher Ed Influencer Marketing

There’s an aspect of digital marketing that enrollmentFUEL, in the spirit of teaching, has been shining a light on for years that is now beginning to build traction in higher ed: influencer marketing.

Imagine being able to get a student’s unique perspective on your school and then having it blasted on their social channels for the world to see. That’s the authentic engagement Gen Z and Gen Alpha are craving.

Consider word-of-mouth marketing, but in an online form.

Simply, a company will partner with an online influencer to promote their brand in that influencer’s published content. These are often videos, blog posts, and other forms of social media content. Because the message is going out to an audience who already trusts this influencer, the message is received with more impact and influence. This benefits the company who may not already have built trust and interest with this audience.

These partnerships can be one-offs or long-standing contracts with the influencer, depending on what they are available for and willing to provide on their channels. The most successful campaigns allow an influencer to post on a topic that is authentic to them—we call this creative freedom.

Influencer marketing is a healthy booster shot to your brand awareness efforts. It brings intentionality into your digital marketing that can start with influencers who might be current students or alumni. 

While it’s your best bet to start with your current student email list and alumni list to look for influencers, you can always explore other channels to find the right fit while getting familiar with the platforms on which you’ll be appearing. If you want an influencer to aid your adult/grad population recruitment, you might lean toward someone who has a strong presence on LinkedIn. If you’re simply trying to reach traditional undergraduate prospective students, the influencers best found for your message might be on TikTok and Instagram. 

Whatever your message is, an influencer giving it brings loyalty and trust to the audience you’re trying to reach without having had to build the relationship with them yourselves. It’s a time saver in this regard, and if you’re lucky enough to find a current student and offer them on-campus perks for a post, it can be a money saver, too.

Time to stop widely tossing seeds across the general landscape and hoping they take root; start thinking about what a deliberate influencer campaign would look like for your school. Need a hand getting the ball rolling? enrollmentFUEL has long-term experience and proven expertise with successful influencer marketing campaigns. Send us a message and start the conversation!

5 Things To Make It A “Slate” Year

Higher Ed Marketing & Student Search Services | enrollmentFUEL | 5

5 Things To Make It A “Slate” Year

The new year is an excellent time to assess current practices and make a plan to “be better.” That can mean a lot of things in the world of higher education, and especially in the world of Slate. Over the years, I have peeked behind the curtain at many instances of Slate and spoken with campus leaders around the country.

I hear many of the same questions and face a lot of the same challenges.

  • High turnover with no back-up plan
  • Struggles with training new team members
  • Small Slate teams with never-ending to-do lists

So, I wanted to take a few minutes to highlight five things I recommend committing to in 2026 that can help with the above challenges.

As you go through your mid-cycle updates, document!. There are several free tools that can make this process easier for you: Zight, Tango, or even just recording your screen throughout. Make sure your documentation is consistent and easy to find. Whether you use the Slate Scholar Custom Content, a shared drive (with links on a portal) or something else, it is important to provide content to your team in a way that is easy to share, access, and find what you need.

Ask for their input (and be open-minded). What are the processes they struggle with? Where are they still using paper and pencil? As you listen to their day-to-day processes, listen to what frustrates them the most about Slate. And think through opportunities to improve their processes using Slate features.

Let’s say you’re asked to build a report for your Vice President, but you have 50 other things on your to-do list. Be transparent with your leadership. Let them know what else you have on your plate and ask for their help in prioritizing the wishlist. This lets them know that you have heard their needs and gives them an idea of what else is on your figurative (or literal) whiteboard. While I’ve focused on leadership here, it is also important to share expectations with anyone on your team. Share your timelines with the team and if things need to shift, make sure you communicate it.

New ideas and ways to complete projects in Slate are shared on a regular basis. Another user might just post about the project you’re trying to complete. Many posts in this space come with suitcase codes and step-by-step instructions on how to complete a task. It can save you time and help you become more efficient in your work.

While AI is not always perfect, it can help point you in the right direction. It’s a handy companion that is always willing to help. Thinking back to that report requested in point #3, Slate AI might provide your leadership with the answer they need. Rather than building a whole report, you can build your boss a query with all the data then train them to ask AI the right questions. You’ll find several articles on Slate AI in the Knowledge Base, but this is one of my favorites.

You never know what 2026 will bring, but if you commit to these five goals, I am optimistic it will be a great year for you! And if you get stuck, reach out to your friends at FUEL!

About the Author
Susanna Lehman enjoys listening to your challenges to help you find your next opportunity – to reboot, reimagine, and find a better way. 

Susanna spent close to two decades dabbling in almost every aspect of admissions.  She brings experience in undergraduate, performing arts, adult, graduate and seminary recruitment: the more specialized the student population, the better!  Having previously served as enrollmentFUEL’s Vice President of Slate Education, she has experience with a variety of institutions through implementation, audits and just about any kind of Slate project you can imagine.  

A native northwest Ohioan, Susanna now lives in Columbus, Ohio. She loves cuddling with her cocker spaniels while watching Hallmark movies or reading a book. She’s always happy to share her recommendations.